FREQUENTLY ASKED QUESTIONS

Question 1

Where Is My Order?

Answer

You can check your domestic order status and details by using our Order Status Form or by logging in to your account. Please keep in mind that customized product will ship separately.

Question 2

Can I Cancel or Make Changes to My Order?

Answer

We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped or once a customized product has entered production. For customized product, the timeline for production could be extended depending on the modifications made.

Question 3

How Long Does it Take to Process My Order?

Answer

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized product, including collegiate and prepared designs, processing can range from 2-3 weeks. See our Shipping Policy for more information.

Question 4

How Will My Order Ship If I've Ordered Both Customized and Non-Customized Product?

Answer

Orders with customized and non-customized product will ship separately. Customized product has additional processing time and will be shipped once completed.

Question 5

Will I Be Charged For a Product That Did Not Ship?

Answer

You will only be charged for a product once it has shipped.

Question 6

Why Do I See Multiple Charges On My Card?

Answer

We authorize your card for the full amount of the purchase when you place your order. If you placed a custom order, you may see the authorization fall off and reappear every 7 days until your order is ready to ship. You will only be charged for items on your order once they ship. Your card will be charged the final amount when the order ships. The final amount may appear as several charges if your items ship separately.

Question 7

How Do I Find An Authorized Scottsdale Road Retailer?

Answer

We have several retailers throughout the greater Scottsdale area. Use our store locator to find one nearest you. Please note, customization is only available through our retailers in the greater Scottsdale Business District.

Question 8

Can't Find the Product You Are Looking for or It's Out of Stock?

Answer

If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know. You can also check with local retailers in your area.

Question 9

How Do I Request a Scottsdale-Road Sticker?

Answer

We appreciate your interest in showing your Scottsdale-Road pride. Simple visit our online store where you can purchase one. Every order is shipped with a free sticker. Or, you can simply visit one of our local retailers and retail partners and pick one up there.