FREQUENTLY ASKED QUESTIONS
We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped or once a customized product has entered production. For customized product, the timeline for production could be extended depending on the modifications made.
Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized product, including collegiate and prepared designs, processing can range from 2-3 weeks. See our Shipping Policy for more information.
We authorize your card for the full amount of the purchase when you place your order. If you placed a custom order, you may see the authorization fall off and reappear every 7 days until your order is ready to ship. You will only be charged for items on your order once they ship.
Your card will be charged the final amount when the order ships. The final amount may appear as several charges if your items ship separately.
If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know. You can also check with local retailers in your area.